Refund policy

Return & Refund Policy — Drakteez & Thingzz

Last Updated: [Insert Date]

Thank you for shopping with Drakteez & Thingzz! We want you to love what you wear. Please read our return and refund policy below so you know what to expect.

Custom & Made-to-Order Items

Many of our products (including t-shirts, hoodies, caps, and mugs) are made-to-order or custom-printed just for you. Because of this, we generally do not accept returns or offer refunds for reasons such as change of mind, incorrect size selection, or personal preference, unless the item arrives defective or damaged, or we made an error on your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, we'll make it right. Please contact us within [7 days] of delivery at [support email] with:

Your order number
A description of the issue
A photo of the item (and packaging, if damage-related)

Once we review your claim, we'll offer a replacement, exchange, or refund at no additional cost to you.

Order Cancellations

Since most items go into production quickly, cancellation requests must be made within 48 hours of placing your order. Once an item has entered production, we're unable to cancel or modify it.

Refunds (If Approved)

Approved refunds will be issued to your original payment method within 7–10 business days. You'll receive an email confirmation once your refund has been processed. Please note that depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.

Exchanges

If you'd like a different size or color and your item qualifies (per the damaged/defective/incorrect terms above), we're happy to arrange an exchange, subject to availability.